Posts from — December 2008

Some time ago I spoke for a group about Extraordinary Leadership, and a leader there asked me how to deal with people who are passive-aggressive.

As I thought about it, I concluded that what it really comes down to is setting goals, setting boundaries, holding them accountable and rewarding right behavior.

And that in turn got me thinking, isn’t all of life about that?

Now, we all know that we can really only change our behavior, but the basics for changing human behavior, whether our own or potentially influencing others, is in engaging in that process: